Sandra was fantastic from the very start of the booking. She was booked out and I needed a bed (rugby in Cardiff!) and she made room for me. Full English breakfast was available but declined, T and toast was what I needed. I needed to get an early train to Cardiff not only did Sandra book my ticket she even drive me to the station. Airbnb needs to award this lady a customer service award. Wouldn’t get this level of care at a 5* hotel.